- Collection and use of personal information
- Purpose and legal basis for processing
- Sharing your personal data with third parties
- Where we store your information and security
- Information we collect from third parties
- Your rights - Consultations and claims regarding privacy
- Contact and complaints
- What are Cookies?
- Cookies used by Interval International
- Partner and Third Party Cookies
- Interval Community
- Online Advertising
- Managing Your Cookies
Personal data is collected from you in various different ways at different times, including when you become a member, renew your membership, transact with us, when you contact us using the "E-mail Us" option on Intervalworld.com (the Website), and when you take part in a survey or prize draw.
This Website is not intended for children and we do not knowingly collect data from children but in connection with travel reservations, we may collect data about children from their parents/guardians.
In accordance to law 1581 of 2012, Decree 1377 of 2013 and other legal regulations regarding the protection of personal data in Colombia (“Data Law”) the controller of any personal data collected by Interval is Interval International, Inc. of 6262 Sunset Drive, Miami, Florida 33143, United States and Interval International de Colombia S.A.S.
Interval International de Colombia S.A.S has an office in Colombia which is its place of central administration.
Collection and use of personal information
Members who log into the Website
Members are individuals who are enrolled in Interval’s timeshare exchange program, generally in connection with the ownership of vacation property. In order to use the Website for membership purposes, a member must register and create a profile which will enable access to the member benefits and services offered by Interval. Members who create a profile will be identified and their use of the Website will be tracked. Further information about how this is done can be found in our Cookies Policy.
Your personal data will also be collected as a result of your participation in membership, for example, when you confirm an exchange transaction or a purchase of a Getaway. To complete the transaction, you will be asked for information such as name, membership number, postal address, email address, and credit card number.
The information that we require to process a transaction is only used to complete your transaction quickly and accurately. Your contact information will only be used to provide the product or service that you purchase and your billing information will only be used to bill you for that product or service. Other than as detailed further below, we will not use this information for marketing purposes, nor will it be shared with any third parties other than as necessary to provide the product or service.
While membership is required to gain access to the full breadth of online content, a section is maintained for visitors, and registration to access this area is not necessary. As a visitor, you can browse the visitor's content of our Website without entering any personal data. Although the Website logs Internet Protocol (IP) addresses and browser types, we do not link this information to anything which could identify you as the user, therefore your session on the Website will be tracked, but you will not be identifiable through that information.
Whether you are a member or a visitor to the Website, if you complete the contact form on the "Email Us" page of our Website, you will need to provide us with your name and email address to enable us to respond to you; therefore, this personal data will be collected from you.
The Website logs IP addresses and browser types for systems administration purposes and these logs will be analysed to constantly improve the value of the materials available and to ensure that the content is presented in the most effective way for you and your device.
Purpose and legal basis for processingWhen you provide us with your information on the “E-Mail Us” page we will use it for the purposes of administering your query and responding to you. We therefore have a legitimate interest in processing your personal data in this way.
When you provide us with your information on the member transaction page, or if you book a holiday through Interval, we will process your personal data to complete the transaction and communicate with you in order to perform the requirements of the contract to which we are both a party in relation to that transaction.
Where we use your personal data for marketing purposes, we will provide you with an opportunity to unsubscribe from receiving such communications as part of every communication we send to you. If you would like to stop receiving marketing from Interval, you can do this by emailing us at: firstname.lastname@example.org, unsubscribing using the unsubscribe link in any email you receive from us, or where you have a member profile, by updating your preferences in the membership area of the Website.
Where we store your information and securityInterval International, Inc. is based in the United States of America (USA), therefore the data we collect from you may be transferred and stored outside of Colombia, and specifically stored on servers based in the USA. Your data may also be processed by staff operating outside of Colombia who work for us or our suppliers for the purposes set out above.
Interval employs security firewalls and network-based intrusion detection monitors to protect your personal data. When you place an order online, your personal data and credit card information are tokenized before being sent over the Internet. This protects your personal data from being stolen or intercepted while being transferred through cyberspace. Your credit card information is never stored on our web servers.
We will retain your personal data for so long as we have a lawful basis for processing it. For example, where you are a member of Interval, we will retain your personal data for the duration of your membership, and thereafter for so long as is required to comply with our legal and regulatory requirements. We will purge or otherwise remove your personal data from our systems at the end of the applicable time period.
Sharing your personal data with third partiesInterval does not share member information with third parties other than as necessary to provide products or services requested by you. However, to enable us to provide services to members, your personal data may be controlled and/or processed by, and shared within Interval and third parties who are acting on Interval’s behalf as suppliers or service providers. Such third parties are only provided with the personal data which is necessary for the purpose stipulated by Interval in order to fulfill Interval's contractual obligations with you and they are subject to confidentiality obligations. Interval will not provide your personal data to third parties to use for their own marketing purposes.
In any case, Interval will only share the personal information in accordance with the requirements established by Colombian law for the execution of transmissions and transfers of personal data, whether national or international. The Interval companies have data sharing agreements in place which provide adequate measures to ensure the security of your personal data. Interval will not otherwise disclose your personal data to any person or organisation, and Interval will never sell your personal data to anyone.
Consultations and claims must be presented in the following manner:
Interval will respond within ten (10) business days of the request. If Interval cannot meet such deadline, notice shall be given explaining the reasons and setting a new deadline, not surpassing five (5) additional days as of the original due date. Interval has to notify you if the request has any cost.
If the complaint is not complete, Interval will request the needed amendments within five business (5) days as of the date Interval received the complaint. If you do not amend the information within two (2) months as of the date of the original request, Interval shall assume you withdrew the request.
If the complaint is complete, Interval will respond within fifteen (15) business days, as of the as of the date Interval received the complaint. If Interval cannot meet such deadline, notice shall be given explaining the reasons and setting a new deadline, not surpassing eight (8) additional days as of the original due date. If Interval has no competence over the complaint, it will transfer the request to the corresponding entity.
Bear in mind that you can also contact the Superintendence of Industry and Commerce (located at Carrera 13 No. 27-00, Bogotá, phone number 018000910165, email email@example.com) for any information regarding the processing of personal data.
Contact and complaintsIf you have any questions, want to exercise any of your rights, or make a complaint, please contact us by emailing PoliticasdePrivacidad@intervalintl.com or by contacting Interval International de Colombia S.A.S, Calle 77 No.11-19 Of.801, Bogotá, Colombia; (0571) 376-7132; Fax (0571) 376-7134.
What are Cookies?Cookies are small unobtrusive files that may be used to store information on your computer. This allows us to recognise your computer and helps our Website understand certain information allowing us to customise the experience during your visit. Session cookies and Persistent cookies are the two types of cookies used.
Session cookies allow you to navigate through the Website without having to re-enter pertinent session information. These cookies are essential to Website functionality and will be automatically deleted from your computer when you leave our Website by closing your browser or navigating to another website.
Persistent cookies are used to recognise you as a visitor and remember certain information about your preferences. These cookies will be stored on your computer until they expire or are manually deleted. Persistent cookies are considered non-essential to Website functionality.
Cookies used by Interval International
BIGipServer - These cookies are required as part of our Website functionality for server load balancing and user session management. The Website will not function properly without the use of these Session cookies, which are only active during the length of your visit to the Website.
While not required for the Website to function, these Persistent cookies allow us to enhance your online customer experience.
LoginID - We use a loginID cookie allowing you to select “Remember Me” on the Website home page so that your login ID is saved the next time you visit the Website.
s_vi, TLTSID, TLTUID - We use analytics software to carry out statistical analysis of page use, page interactions and paths through the Website. This enables us to understand customer behavior and needs, improve customer service, and continuously enhance the online user experience. This information is not shared or sold to any third parties.
Website behavioral information may be used to provide Website visit information via email; however, we will only send these emails when customers have given us permission to do so through providing their consent in the communication preferences in the ‘My Profile’ section of the Website. We will provide you with an opportunity to unsubscribe from receiving such communications as part of every communication we send to you.
We also use web beacons in select emails for additional analysis. This allows us to understand email activity on an aggregate level. This technology does not collect member specific information.
Partner and Third Party CookiesTo improve the user experience, we may allow carefully selected service providers to enrich the content of the Website or to provide additional services to our visitors. When you navigate to these areas of the Website you may be presented with cookies from these providers as outlined below. Interval has no control over these cookie sets and assumes no responsibility for their use. We recommend that when you visit these areas, you review these providers’ privacy and cookie policies where applicable.
PSyncHint - is a Session cookie which is deployed by our vendor Mzinga for seamless registration by you on the Community Website. Mzinga reads the cookie to determine if you are logged in. The cookie is required for you to login to the Community Website.
MZOS10100 - is also a login Session cookie. The cookie name is created dynamically as "MZOS" + "realmid". This cookie is required to access the Community Website.
MzSID - this Session cookie is dropped when a user accesses the profile section or their profile, or on a page where the "presence monitor (members currently online)" widget is implemented. This cookie is used to determine which members are online or have recently visited the Community Website and is required for functionality of the member's online profile.
Online AdvertisingWe use online advertising suppliers for members in the Offers and Extras section of our Website. The purpose of this advertising is to offer additional products and services to our members. Our online advertising suppliers are identified below along with a description of the cookies that they deploy on the Website: These online advertisers use Persistent cookies for the purpose of collecting statistical data based upon ad clicks for re-targeting and behavioural targeting.
Commission Junction - Any time a member clicks on an advertising offer on the Offers & Extras page on the Website, a cookie is dropped that links the member, the advertiser, and Interval’s account with Commission Junction. This cookie remains intact for a certain amount of time, known as the referral period, which is determined by the advertiser. If the member returns to the advertiser's website within the referral period, the traffic is linked back to Interval as the referring source through the cookie. If the member makes a purchase with the advertiser, the advertiser will share with Commission Junction information related to the transaction - date, time, and transaction amount - using the same cookie.
Managing Your CookiesShould you choose to block our cookies, some parts of the Website may not be fully functional and in some cases will not be accessible.
For more information on how to manage your browser cookie settings or how to delete cookies on your hard drive, visit www.aboutcookies.org or use your browser’s help section.