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Login, Profile and Password FAQs
Q. How do I create a Web Profile?
A. Click the Create Profile link on the homepage to begin. Select the Create Web Profile button, and enter your member number and the phone number that matches your membership record. You will then be taken to a web profile form where you can set up your login ID and password.
Login ID’s must be a minimum of five characters, contain at least one letter, and have no spaces or special characters (with the exception of an underscore or a period).
Enter a current email address and verify that it is correctly formatted. This is the address Interval will use for online transaction–related correspondence.
You can also choose to receive special offers and email updates on this page.
Passwords must be a minimum of eight characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your login ID.
After completing this information, you will be asked to create three security questions. In the future, we may ask you to answer one or more of the three questions to verify your identity. Please provide answers that only you will know.
Q. How do I sign in?
A. On the homepage, enter your Login ID and Password, and click the “Sign In” button.
You will then be asked to create a new password, if your current password does not meet the requirements. Passwords must be a minimum of 8 characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your Login ID.
You will then be prompted to create three security questions. Please provide answers that only you will know. After you have saved your security questions, you will have access to preferredresidences.com.
Q. I already have a login ID and password. Why can’t I sign in?
A. In an effort to protect your personal information, we’ve enhanced our security requirements. Members are now required to create a new password and/or security questions. Should your current password meet the new requirements, you will only be prompted to create three security questions.
Passwords must have a minimum of eight characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your login ID.
After you have saved your security questions, you will have access to preferredresidences.com.
Q. What should I use for my password?
A. Your password should be easy for you to remember, but not easy for others to figure out. Keep it private. It must be a minimum of eight characters, contain at least one letter and one number, and have no spaces. Passwords are case sensitive and cannot match your login ID.
Q. How do I sign in if I have more than one member number?
A. Once you sign in using your login ID and password, you will be prompted to choose a member number you’d like to sign in with. You will also be able to switch between your memberships while on preferredresidences.com.
Q. Can I create multiple profiles?
A. You can create a web profile for each contact associated with your member number. Each person can set up his or her own login ID and password, which they will use to sign in to preferredresidences.com.
Q. Can I edit my Web Profile?
A. If you wish to update your email preferences, mailing address, or any other information, click on the “My Account” link on the top of the page. You will be taken to the My Profile page where you can click the “Edit Profile” button. Make the changes necessary and be sure to click the “Save” button when you’re finished.
Q. What is a Password Hint?
A. After choosing your Password, you’ll be asked to provide a Password Hint. This is a clue that will help you remember your password in the event that you forget or misplace it.
Q. What if I forget my Login ID or Password?
A. On the homepage, click the “Login Help” link directly under the Login ID and Password fields. Select the “Forgot Login ID?” or “Forgot Password?” links as needed.
Q. How do I change my Password?
A. Once you have successfully signed in, you can change your password by selecting the “My Account” link on the top of the homepage. You will be taken to the My Profile page where you can click the “Edit Password” button. Be sure to click the “Save” button when you’re finished.
Q. How do I change my Security Questions?
A. Once you have successfully signed in, you can change your security questions by selecting the “My Account” link on the top of the homepage. You will be taken to the My Profile page where you can click the “Edit Security Questions” button. Be sure to click the “Save” button when you’re finished.
Q. What is my membership number?
A. Your membership number is on your Preferred Residences membership card. If you can’t remember this number, please contact the Membership Department at email@example.com or 877-548-3480.
Q. Can I change my membership number?
A. You cannot edit or change your membership number or membership name. If you have questions regarding your account, please contact the Membership Department at firstname.lastname@example.org or 877-548-3480.
Interval International To Go App FAQs
Q. What is the Interval International To Go app?
The Interval International To Go app is our free, user-friendly mobile app. The newly enhanced Interval International To Go app is packed with exciting features, innovative tools, and updates to existing favorites. It’s never been easier or more convenient to plan your vacation!
• Confirm exchanges (against multiple weeks, as well as points)
• Search for exchanges and Getaways at the same time
• Purchase E-Plus®, Guest Certificates, and Trip Protection
• Deposit with ease from the Ownership/Units screen
• Redeem Resort Accommodations Certificates
• Search vacations from your Favorites and select multiple resorts when completing a Vacation Search
• Search for vacations using an exchange request
• Search multiple resorts within a single destination
• Use the enhanced map to view resorts
• View your upcoming trips and travel details
• See featured Flexchange destinations
• Access our Top 10 Getaways
• Create custom Getaway Alerts
• Read our premier travel publication, interval World® magazine
• Browse the Resort Directory
• Watch Interval HD videos
• Save a list of your favorite resorts
• Share resort information with friends via text, email, Facebook, Twitter, or Pinterest
Q. Where can I find the Interval International To Go app?
Go to the Apple App Store or Google Play store and search for the Interval International To Go app.
Q. If I already have the Interval International To Go app, how do I get the new version?
Depending on your device, you can open the Interval International To Go app and update it manually. If not, you should automatically receive a notification that an update for the Interval International app is available. If you are not notified, you can still go to the Apple App Store or Google Play to replace the old version. Don’t miss out on the newest version of the app with the latest features!
Q. Is my login the same as my login ID on intervalworld.com?
Interval members use the same login they created for intervalworld.com for their Interval International app login. As an added bonus, the Interval International app comes with a Save Login ID option that allows members to store their login ID for future use.
With our new, faster login feature, you can access your account with just the touch of a finger, or even a glance. Sign in quickly and securely on a phone or tablet that supports fingerprint or facial recognition.
Q. How do I set up Fingerprint Access?
You will need to make sure that your device supports fingerprint recognition. Then go to your device settings and enable fingerprint access. Once this is complete, sign in to the Interval International app and go to Settings, where you will select Sign in With Fingerprint. Once you log out of the app, you can sign in with your fingerprint.
Q. Can I set up Facial Recognition?
Yes! First, you will need to make sure that your device supports facial recognition. If your device is equipped with this ability, go to your settings and enable facial recognition access. Once this is complete, sign in to the Interval International app and go to Settings, where you will select Enable Face ID. Once you log out of the app, you can sign in with a smile.
Q. Can I use the Interval International To Go app on my iPad?
Yes. However, currently there is no iPad version of the app, so your device will display the mobile version of the app. You may adjust your iPad’s screen settings to view the app at your desired setting. To adjust the screen size of the app on your iPad, click on the 2x circle that appears onscreen to enlarge. If the app appears too large onscreen, then click the 1x circle to make it smaller.
Q. Why am I having trouble signing in to the Interval International To Go app?
In order to access the members-only features of the Interval International To Go app, you’ll need to create a web profile on intervalworld.com, with a login ID and password. Once your web profile is created, you will be able to access the Interval International app.
For the new, faster login feature, a separate fingerprint or face login will need to be created for each member on your account.
Q. Can I still use the Interval International To Go app if I'm not a member of Interval International?
Yes. Non-members can download the Interval International app to view resorts and watch Interval HD videos. However, the ability to book exchanges and Getaways is exclusively for Interval members.
Q. Is the Interval International To Go app available outside of the U.S.?
Yes. The Interval International To Go app is available to everyone around the globe.
Q. Can I make a vacation exchange with the Interval International To Go app?
Yes. Members can now confirm exchanges with our newly enhanced Interval International To Go app. Search multiple destinations for an exchange or choose to book a Getaway — you can even search for both at the same time! Flexchange searches can also be done on the app, within 59 days of your check-in date.
Q. How do I trade my week or points to book an exchange on the Interval International To Go app?
The Interval International To Go app lets you search first, then decide the best way to book your vacation. You can search for an exchange choosing from any of your available weeks or points, or you can book a Getaway instead. Interval will provide all relinquishment options, and you choose the best option for your vacation.
Q. Can I redeem a Resort Accommodations Certificate on the app?
Yes. You can now redeem eligible Resort Accommodations Certificates on the mobile app.
Q. Can I search exchanges and Getaways at the same time on the Interval International To Go app?
- Yes. The Interval International To Go app has made it easier for you to see your vacation options all at once. With this new feature, you can search for exchanges and Getaways together, or search separately.
Q. Can I search multiple resorts on the Interval International To Go app?
Choose one or more resorts by name, or you may select resorts listed on the map.
Q. Can I renew my membership on the Interval International To Go app?
Not directly. You can use the Interval International To Go app to renew your Interval International, Interval Gold®, or Interval Platinum® membership only when in the process of making a transaction, if your membership has lapsed and would need to be renewed to continue with said transaction. To renew your membership, visit intervalworld.com or call your local Members-Services Center.
Q. Can I share great resorts I find on the Interval International To Go app with people who don’t have it?
Yes! The Interval International To Go app is conveniently designed to allow users to share resort information and pictures with their friends and family through text message, email, Facebook, Twitter, and Pinterest.
Q. Can I view my upcoming trip on the Interval International To Go app?
Yes. The Interval International To Go app allows you to view any upcoming vacations all in one place. With fast and easy access to your trip confirmation details, you can also share your trip information with friends and family via text or email.
Q. Who can I call for technical issues regarding the app?
For technical assistance with the Interval International app: 855-873-7340.
Outside the U.S.: 305-925-3104.
If you need to contact us for any other issues, please click here to email us.
Q. What are Getaway Alerts?
Getaway Alerts are instant notifications that you can receive on your device when your desired Getaway becomes available.
Please note that Alerts are not available for exchange, including pending requests, or for Getaways of less than seven nights.
Q. I created a Getaway Alert. I can see inventory available, but I have not received a notification.
Once you create a custom Getaway Alert, you will only receive one notification on your device every 24 hours, for each alert created. If new inventory becomes available, you will receive an alert within the next 24 hours. You can create multiple alerts for multiple Getaways.
Q. I received a Getaway Alert, but inventory was not available when I responded.
If you received a Getaway Alert, but inventory was not available when you responded, this could be because someone booked the Getaway prior to you accessing the inventory. Inventory availability is on a first-come, first-served basis. Once you receive an alert, please respond and book as quickly as possible to ensure confirmation.
Q. I received a Getaway Alert, but I can't tell what it's for.
If you have set up multiple alerts, please create unique names for each to help you distinguish between each alert.
Q. I logged out of the Interval International To Go app. Why am I still getting Getaway Alerts?
To stop receiving notifications, you will need to make the alert inactive or delete the alert. To delete an alert, go to the alerts list in Getaway Alerts, select Edit, and select the delete sign next to the Alert you would like to delete. To make an alert inactive, go to the alerts list in Getaway Alerts, select Edit, and view the alert details. Within the alert details, turn the toggle from active to inactive.
Q. I already confirmed a unit. Why am I still receiving Getaway Alerts?
Once you've confirmed a Getaway, you must delete or make an alert inactive to no longer receive notifications. Please refer to the question above for instructions on how to delete or make an alert inactive.
Q. Can you stop sending alerts between certain hours?
Getaway Alerts does not contain that functionality. However, on your device, under Settings, you may have the ability to customize the notifications you receive and block notifications during specified time periods. The Interval International To Go app does not contain this functionality.
Q. What is E-Plus?
A. E-Plus allows members to retrade their confirmed exchange up to three times for a different destination, resort, unit size, or travel date for a one-time fee.
Q. What is a retrade?
A. A retrade is when a member changes his or her original confirmed exchange to a different destination, resort, unit size, or travel date for an additional full exchange fee.
Q. How does E-Plus differ from a regular retrade?
A. With E-Plus, members pay a nominal one-time fee (in addition to the exchange fee) for the option to change their confirmation up to three times at no additional cost. With a regular retrade, members can change their confirmed exchange for as many times as needed, but they have to pay the full exchange fee each time.
Q. Do I have to pay for a unit-size upgrade on an E-Plus retrade?
A. If your E-Plus retrade is being confirmed into a larger unit than your existing confirmation, then the E-Plus retrade is subject to the Unit-Size Upgrade fee.
However, if your current confirmed exchange is a smaller unit than your original relinquishment, the Unit-Size Upgrade fee will apply only if you carry out an E-Plus retrade into a larger unit than the one you initially relinquished.
In addition, there is no upgrade fee for E-Plus retrades made within the Flexchange window.
Q. Why should I purchase E-Plus instead of a retrade?
A. E-Plus provides the utmost in flexibility! E-Plus allows you to retrade, or change your plans, up to three times for only a one-time fee. If you retrade without E-Plus, you must pay the full exchange fee each time you change your plans.
Q. When can I purchase E-Plus?
A. E-Plus can be purchased when an exchange request is initially placed and continuing up to five days after your exchange has been confirmed as long as the purchase is prior to the check-in date of the originally confirmed resort accommodations.
Q. How do I purchase E-Plus?
A. E-Plus can be purchased when you confirm an exchange, or when placing or modifying a pending request. After your exchange has been confirmed, you will have a five-day window in which you can still purchase E-Plus.
Members with eligible confirmations can purchase E-Plus at preferredresidences.com on the My History page on the Exchange tab.
If your unit is eligible for an E-Plus purchase, you will see the Purchase E-Plus button under the Actions column.
Q. How much is E-Plus?
A. The cost of E-Plus is currently $59 USD. (Please note: Prices vary by members' country of residence).
Q. How often can I purchase E-Plus?
A. E-Plus can be purchased once for each confirmed exchange or pending request.
Q. Is E-Plus refundable?
A. An E-Plus fee will only be refunded if the original exchange request for which the E-Plus was purchased cannot be confirmed or if cancellation of the original request is received prior to the issuance of the confirmation.
E-Plus fees will not be refunded under any other circumstances.
Q. Does E-Plus expire?
A. Yes. E-Plus is valid for a year from the check-in date of your first exchange confirmation. It does not extend with the check-in dates of your retrades.
Q. Can I purchase E-Plus for Getaways?
A. E-Plus cannot be purchased for Getaways.
Q. Can I purchase E-Plus for ShortStay Exchange® or Interval Options®?
A. E-Plus is not currently available for ShortStay Exchange or Interval Options.
Q. Who do I contact for more information?
A. Call your local Preferred Residences Member-Services Center and speak to a vacation advisor. If you are a qualifying E-Plus member, you can also go to the E-Plus page under the Benefits section for more information.
Q. Are there any limitations on when I can travel with an E-Plus retrade?
A. Yes, there are.
If an E-Plus retrade is requested 60 days or more before the check-in date of your current confirmation, the travel dates requested for the E-Plus retrade can be any time until the E-Plus expiration date.
If an E-Plus retrade is requested less than 60 days before the check-in date of your current confirmation, the travel dates requested for the E-Plus retrade can be no later than 60 days after the current check-in date. In addition, the travel date for any remaining E-Plus retrades can be no later than 60 days after the check-in date of the current E-Plus retrade confirmation or the E-Plus expiration date, whichever comes first.
All E-Plus retrades must be performed at least 24 hours in advance of the check-in date of your current confirmation.
Interval International Mobile Web FAQs
Q. What is Interval International’s mobile web?
Interval International‘s mobile web is our user-friendly mobile website for Interval International® members. Our new mobile web allows members to search for and book Getaways, deposit their week or points, and even make a vacation exchange! The mobile web is available on all smartphones, which makes it extra convenient for express vacation planning.
• Search for and book Getaways
• Quickly search the entire Resort Directory
• Deposit your week or points
• Make a vacation exchange
• Manage your membership and personal information with the convenience of the My Account tab
Q. How do I get to the mobile web?
Visit our mobile site — IntervalWorld.com — easily from your smartphone.
Q. How do I log in/is my login the same as my login ID on IntervalWorld.com?
Interval International members use the same login they created for IntervalWorld.com for their mobile web login. As an added bonus, the mobile web comes with a Save Login ID option that allows members to store their login ID for future use.
Q. Can I still access the mobile web if I’m not a member of Interval International?
Yes. Non-members can still use the mobile web to search for their favorite resorts.
Q. Can I still access IntervalWorld.com’s full site on my mobile device?
Yes. The mobile web has an option that allows users to access all the other great benefits of IntervalWorld.com — such as Interval Travel, Interval Community, Offers & Extras, Interval HD, the Deals page, and more!
Q. Can I renew my membership on the mobile web?
Yes. In addition to members being able to renew their membership on the mobile web, they can also upgrade to Interval Platinum or Interval Gold!
Q. Is the mobile web available outside of the U.S.?
Yes. The mobile web is available to everyone around the globe.
Q. Who can I call for technical issues regarding the mobile web?
For mobile web technical support, please call 855.873.7341.
Outside of the U.S., call 305.925.3105.
Hotel Benefit FAQs
Q. What is the Hotel Benefit?
A. As a Preferred Residences owner, your Interval Platinum membership will save you up to 70% off hotels, with Priceline Partner Network as its preferred hotel partner. Members will get the best rates available on hotel bookings made at preferredresidences.com.
Q. What is Priceline Partner Network?
A. Priceline Partner Network is a leading provider of online travel and provides access to thousands of properties worldwide through their brands including Priceline and Agoda.
Q. What is the hotel discount and how do I get it?
A. For those familiar with Priceline, there’s no bidding required to get your member hotel discount. Interval Platinum members will save up to 70% off hotels. These special discounts are offered only at preferredresidences.com.
Q. How can I book my hotel stay?
A. Simply go to the Travel tab and select Hotels from the drop-down menu.
Q. Does this special discount apply only to selected hotels?
A. The special Interval Platinum member hotel discount is applicable to hotel rates labeled Member Deals. The discount will already be applied to your selection.
Q. Is there a limit to how many times I can use the hotel discount?
A. There is not! Feel free to book as many hotel stays as you’d like via the Hotels page at preferredresidences.com.
Q. Can I get the hotel discount if I book my hotel reservation over the phone?
A. This special discount is only available at preferredresidences.com.
Q. Can I get the hotel discount on bookings made on Priceline.com?
A. No. In order to get the Interval Platinum member hotel discount, the booking must be made at preferredresidences.com.
Q. I see some hotels have different logos; what’s the difference?
A. In order to offer our members a broad reach of global inventory, we have expanded the hotel benefit to now include hotels from Agoda, in addition to hotels from Priceline. This expands our overall travel offering, especially in the European and Asia Pacific markets.
Q. I received a hotel confirmation from Agoda – is this correct?
A. Yes. We have expanded the hotel benefit to now include inventory from both Priceline and Agoda, which have their own customized confirmation emails.
Q. I still have questions. Is there a number I can call?
A. Of course! For Priceline Partner Network hotel-booking questions, call 877-477-7441 toll-free. If you have questions regarding the use of the hotel benefit or your Preferred Residences membership, call 877-548-3480.
Allianz Global Assistance FAQs
Q. Why do I need Trip Protection?
Trip Protection is designed to protect the investment you make in your travel plans. Just as you have home or car insurance, it can protect your travel investment (up to the amount of your policy limits) should your trip be cancelled or interrupted for a covered reason.
Q. What does Trip Protection cover?
Trip Protection can keep you and your travel plans safe with benefits that can include:
- • Trip Cancellation and Interruption Protection
- • Emergency Medical Transportation Benefits
- • Emergency Medical and Dental Benefits
- • Travel Accident Benefits
- • Lost, Stolen, or Damaged Baggage Protection
- • Baggage Delay Protection
- • Travel Delay Protection
Please note: Not all plans include each benefit listed here. Please see your plan documents for terms, conditions, and exclusions.
Q. Why do I need trip protection if I have E-Plus?
E-Plus allows members to retrade their confirmed exchange up to three times for a different destination, resort, unit size, or travel date for a one-time fee. While this benefit offers flexibility, E-Plus does not protect you from the unexpected like Trip Protection can. Trip Protection can provide benefits if you must cancel your trip or experience a travel delay for a covered reason. subject to your plan’s terms, conditions and exclusions, it can reimburse you if your bags are lost, damaged or stolen; it can get you help quickly with 24-hour emergency hotline assistance, and more.
Q. When should I purchase Trip Protection?
The best time to purchase a plan is at the time of your trip confirmation. In fact, the only time to purchase insurance for exchange and Getaways is at the time of confirmation or when you place an exchange request.
Since coverage starts at midnight the day after you purchase, that is the best way to get the most out of your Trip Cancellation protection. Once you depart, you will then enjoy the peace of mind that comes with knowing you and your travel plans are protected with benefits like Trip Interruption protection, Emergency Medical benefits, 24-hour Hotline assistance, and more.
Q. Why has the Trip Protection changed for Exchanges and Getaways?
For a small premium increase, more valuable benefits are included in your new Vista plan, including baggage delay and travel accident coverage. Plus, your protection limits have substantially increased for medical, trip interruption, baggage coverage and travel delay.
Q. What are the coverage limits on my plan?
Benefit limits may vary by plan, trip and person. Please see your plan documents for specific details pertaining to your specific plan.
Q. How can I increase my benefit limits?
You can increase your benefit limits online by going to www.etravelprotection.com/interval/ and select the Manage a Policy tab in the middle of the page. Don’t forget to consider all covered aspects of your travel when determining the best benefit limits for you.
Q. Who is the primary traveler?
The primary traveler is someone who is going on the trip and is the one whose name first appears on the Trip Protection plan. This is usually the member on the Interval membership, but it can also be a guest if a guest certificate is purchased. The primary insured must be traveling with the party.
Q. Do all members of my party need be on the Trip Protection plan—what if they’re not listed?
Trip protection protects everyone staying in the confirmed unit, whether they are listed or not. The primary insured must be traveling with the party.
Q. Won’t my credit card and personal health insurance give me the coverage I need while traveling?
Not necessarily. Credit cards have gaps in the coverage they provide and many personal health insurance plans (like Medicare) won’t protect you overseas. You should check these policies before you travel to assess exactly how or if you would be covered in case you have an emergency.
Q. What is an existing medical condition?
An existing medical condition is an illness or injury for which you, a traveling companion or family member were seeking or receiving treatment or had symptoms of on the day you purchased your plan, or at any time in the 120 days before you purchased it. Trip Protection generally excludes losses related to an existing medical condition. However, please note that you may still be covered under Trip Protection for losses caused by reasons other than those related to an existing medical condition. Terms, conditions and exclusions apply. Please see your plan documents for full details.
Q. If I have an existing medical condition can I still purchase travel insurance?
Yes. Select products offer existing medical condition coverage. To have existing medical conditions covered, generally the following criteria must be met:
1) You must be a US resident who is medically able to travel on the date you purchase your plan
2) You must purchase trip cancellation coverage that covers the full cost of all your non-refundable trip arrangements.
3) Your plan must be purchased at or before final trip payment.
Coverage limits may vary based upon your chosen plan. Please see your plan documents for terms, conditions, and exclusions.
Even if you don't purchase insurance that specially covers existing medical conditions, or you don't meet the requirements for that coverage, you can still purchase travel insurance to respond to losses related to a covered reason, but any loss due to an existing medical condition will be excluded.
**Currently the only time to purchase insurance for exchange and Getaways with Interval International is at the time of confirmation or when you place an exchange request so existing medical coverage would be included.
Q. What is considered a travel delay?
A travel delay is when your travel is delayed for five or more consecutive hours for a covered common carrier delay, strike, natural disaster, and more. Please refer to your Declaration of Coverage for benefit limits in your plan.
Q. Does Trip Protection reimburse fees associated with exchange?
Yes, Trip Protection may reimburse your exchange fee.
Q. Can I change the details of my insurance plan?
Yes. You can modify your plan or increase coverage online by going to www.etravelprotection.com/interval/ and select the Manage your Policy tab in the middle of the page. Please make sure that all details and travel dates are correct BEFORE travel.
You can also download the free TravelSmart™ app to view your plan details, file a claim, get help quickly, and more—all from your smartphone. https://www.allianztravelinsurance.com/travelsmart.htm
Q. What happens to my Trip Protection plan if I change my trip dates or destination?
You can use your Trip Protection plan on your new trip if you haven’t made a claim, the date on which you request the change is not after your original departure date, the total time between the original date of your policy’s purchase and your new travel plans does not exceed 770 days, and you pay any required difference in premium. You simply need to update your policy with the new dates and pricing by visiting Allianz Global Assistance at www.etravelprotection.com/interval/.
Q. How do I get another copy of my plan documents?
You can request an additional copy of your plan documents are sent via email by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and select the Manage Your Policy tab in the middle of the page. Be sure you have the email address associated with the booking and the departure date handy.
Q. Why isn't my Trip Protection purchase displayed in my travel confirmation?
When you purchase Trip Protection from Allianz Global Assistance, you'll receive a separate confirmation. If you haven’t received your confirmation email within 24 hours of your travel confirmation, please contact Allianz Global Assistance at 800.419.7642. All plan documentation will be sent directly to you from Allianz Global Assistance.
Q. How do I cancel my plan?
For a full refund of your premium, you must cancel within 15 days of your travel confirmation, or such other period as may be applicable in your state of residence, and must not have filed a claim or departed on your trip. You can cancel your plan online by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and select the Manage Your Policy tab in the middle of the page.
Q. If I cancel my trip, do I get my money back?
Trip Cancellation benefits can reimburse up to 100% of your prepaid, nonrefundable trip costs like airline tickets, park passes, scheduled tours, and more if you have to cancel your trip for a covered reason, which typically includes a covered medical emergency, the financial default of a covered airline, tour operator, employer termination, terrorist incidents, jury duty, and more. Changing your mind about taking a trip or having certain business obligations is not covered. Please see your plan documents for terms, conditions, and exclusions.
Q. Is my plan cancelled automatically if I cancel my travel arrangements?
No - you'll need to contact Allianz Global Assistance and Interval as soon as possible after cancelling your travel arrangements to make any changes and/or cancellations to your plan. For a full refund of your premium, you must cancel within 15 days of purchase, or such other period as may be specified by your state of residence, and must not have filed a claim or departed on your trip. You can cancel or modify your plan online by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and select the Manage a Policy tab in the middle of the page.
Q. Do I need to cancel my trip arrangements once I file a trip cancellation claim?
Yes. You should cancel your trip arrangements once you have filed a claim. It is best to notify Interval within 72 hours of the event that caused the cancellation.
Q. How do I file a claim?
Simply visit Allianz Global Assistance at www.etravelprotection.com/interval/ and select the Claim tab in the middle of the page and then select File a Claim tab. You will then select Single Trip Travel as the Type of Plan. Be sure to have your departure date and either your policy number or the email address used for the booking handy. Once you have filed your claim, you will receive a confirmation email, as well as a required documentation checklist.
Please note: For Trip Cancellation claims, you must first cancel your trip with Interval and then file your claim.
Q. Where do I find a list of the required claim documents?
Required documents and information can be found on your online claim filing confirmation page. You can also download and submit these forms by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ select the Claim tab located in the middle of the page. Then select the File a Claim tab and scroll to the bottom of the page to select Claim Documentation Checklist.
Q. Where do I send my required claim documents?
You can upload your completed forms by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and select the Claim tab located in the middle of the page. Select File a Claim to upload your completed forms. You will then select Single Trip Travel as the Type of Plan. Enter either you email address or policy number and your departure date.
If you prefer, you can mail or fax your completed forms to:
Allianz Global Assistance
Attn: Travel Claims Dept.
P.O. Box 72031 Richmond, VA 23255-2031
Q. How do I check the status of a claim I've filed?
You can check the status of your claim at any time by visiting Allianz Global Assistance at www.etravelprotection.com/interval/ and select the Claim tab in the middle of the page and then Check a Claim. Or you can contact us at 1-800-419-7642. Be sure to have your policy number or claim number and the last name of the primary insured handy.
Q. How long will it take for my claim to be reviewed?
Allianz Global Assistance will begin review of your claim once your claim form and all the required supporting documentation has been received. Please allow up to 10 business days to complete the review.
Q. If my claim is approved how will I get paid?
Once a claim is approved, a check is generally issued within 10 business days of receipt of the final documentation. You can also choose to have an electronic disbursement of your payment.
Q. What happens if I purchased Trip Protection prior to September 28, 2020?
For all plans purchased prior to 9/28/20 there will be no changes to the actual plan or benefits. Any new purchases after this date will be offered the new Vista plan.
Terms, conditions, and exclusions apply.
Terms, conditions, and exclusions apply. Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: Oakbrook Terrace, IL), rated “A-” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: Richmond, VA), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Plans include benefits and assistance services. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at 800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or or email@example.com.